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When is an apology enough?
It was recently reported that renowned actor James Woods resolved a long and bitter medical malpractice lawsuit against a hospital arising out the death of his brother receiving treatment there. An apology by the hospital was a pivotal event in the settlement process during a trial that ironically was in the fourth week. Kent Hospital’s president decided to follow her gut and asked Mr. Woods to dinner to discuss the case - “treating a grieving brother the way she’d want to be treated herself.”
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