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COVID-19 Message For Clients

Martin & Jones has been helping injured North Carolinians for nearly 40 years, since 1982.  Over almost four decades, our number one priority has always been the wellbeing of our clients and their families. In these unprecedented times, as the COVID-19 pandemic impacts our country and our lives, our law firm continues to focus on the safety of our clients.

Our full staff is working remotely, and we are always here to help. We are available by phone Monday through Friday, 8:30 am to 5 pm, and email us anytime. Martin & Jones attorneys and staff continue to do the work needed to protect and represent our clients.

Martin & Jones attorneys and staff are following all recommended guidelines for sheltering in place and social distancing.  As always, we continue to offer free, no obligation legal consultations without the need for face-to-face meetings. We are meeting with potential clients via telephone, internet apps such as Skype, and even simply email. We will continue to accept new clients.

We want to assure our clients, that Martin & Jones law firm has been prepared for quite some time for an event like this. We are fully integrated with remote work capabilities. This includes the safe and secure transaction of any client funds into and out of our trust account. So, rest assured that work on your case continues uninterrupted during this time.

Here are answers to some other frequently asked questions from our clients:

Are the insurance companies shutting down or halting the claims process?

No!  As a matter of fact, most insurance companies already had their claims adjusters working remotely. If your case is being prepared for a settlement demand package, this outbreak should not cause any added delays. If we are currently negotiating your case for a resolution, nothing will change. We continue to receive settlement payments on time from the insurance carriers for our clients. We have the capability to send your entire package to the insurance carriers digitally without using the mail, and that process continues to be successful.

What if my case is in litigation? I heard the court system was shutting down.

While it is true that the Chief Justice suspended all non-essential “court appearances” in North Carolina civil cases for one month, this will only affect your case if you had a pending “motion” that required your attorney to go to court and address the judge about an issue. This order does not affect your case deadlines, or the current work we are doing in your case. For example, we are still exchanging written discovery and planning depositions and other appearances in your case. If we have just filed your lawsuit, or we are preparing to file it, the clerks of court are still accepting the paperwork filings for all cases uninterrupted.

I am still treating with my doctor, but the outbreak is causing delays. What should I do?

This is a very good question. First and foremost, if you have upcoming doctors appointments, physical therapy, or other medical visits, please follow the advice and recommendation of that specific medical office for what to do. Many doctors’ offices continue to see patients, but with additional safety protocols in place, such as fever screening at the door. If your doctor has to cancel an upcoming appointment, don’t fret, but do make sure to ask when you will be rescheduled and what you should be doing at home. We do understand that some physical therapy practices are suspending appointments temporarily. If this applies to you, please ask the therapist what you should be doing at home to make up for the lost visits.

What about upcoming in-person meetings with my attorney or a staff member?

Let’s handle that smartly! If we can discuss over the phone or email without meeting in person, let’s do so for the time being. If there is something that requires an in-person meeting, your attorney will tell you and we can address that as needed. If we need you to sign something and you can do it electronically, great. Some documents will obviously have to be mailed to you for your signature as necessary.

Lastly, continue to keep us informed.  If you are used to emailing the firm about your case, please continue to do so. If you are used to calling, please continue to call. If you have any specific questions about your individual case, or you need to tell us how recent developments have changed your circumstances, please don’t hesitate to call us and let us know. Stay safe!

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The law firm you choose makes a difference. If you are the victim of an accident or an illness that someone else caused, the North Carolina personal injury law firm of Martin & Jones has the depth of experience, skills and sensitivity to make your road to recovery as smooth as possible. Whether you have experience with the legal system or have never hired a medical malpractice or personal injury lawyer before, our attorneys and staff will do our best to answer your questions, provide clear advice and prepare you and your family for what to expect. If you would like more information or to meet with one of our attorneys, please fill out the form below or call us at 800.662.1234.